The Connected Shop

I needed help setting up my camera. I contacted tech support and they helped me with it. Step by step. It was so easy to understand. I recommend this place to anyone looking for security.

I had Malcom Loncke arrive in Cincinnati from New York to install are smart lock. Excellent service. Professional all the way. The most pleasant and approachable man to have do the install. What an amazing experience this entire process was for our home. Clean, works great looks great. When thru the entire set up for the family. Beyond my expectations. Would recommend to anyone without hesitation for pella doors.

Great customer service and great smart lock system! Dimitris was very helpful! Would highly recommend!

Great lock and great support!!!

We have had the best experience with everyone from the Connected Shop-specifically Dimitris and David. We have been looking for digital door locks for our Marvin multipoint locking doors for two years. The Connected Shop has the correct lock, the door cut out just needed one minor modification. Dimitris answered all of my questions and the locks are perfectly installed and working great! We couldn’t be happier with their customer service and the follow up support. Highly recommend this company, I wouldn't go anywhere else!

I can't say enough about the Connected Shop. Not only do they have great product options, their help in making the right choice was beyond excellent. We needed locks for very unconventional doors, and they were able to sort it out for us. The install was a bit difficult, but the tech team was amazing in analyzing the problems and guiding us to a solution. Bravo!

Great and patient representative.
Solved my reported problem rather quickly,
However we found another issue that had to be escalated.
Technical rep was very calm and did not get frustrated trying to figure out the 2nd issue.
Great job!

Awesome value for a remote controlled water shut off valve. Now I can easily shut my main water supply off from anywhere in the world if I suspect an issue.

The hardware seems nice good quality. You need a good locksmith for a clean install. This is good choice for fleetwood doors.

We recently installed multiple Slim locks for a client and everything worked out great. The locks have a nice weight to them and feel sturdy. The installation was easier than we expected with only minor drilling into the existing doors. Once we set up the basic access codes the client was easily able to program the locks to their own specifications. Customer support was great and someone was always available to answer any questions.

This is a question about this sliding door smart lock. I know that there is an app, but is it apple homekit compatible?

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The service call was handled quickly, thoroughly, and professionally. Very helpful experience.

Camilo and Malcom were both very responsive and kind. I appreciate their commitment to making sure their clients understand how the locks work and the on the site training I received on how to program key fobs, fingerprints, and codes.

We've been using this lock for a little while now and it's been really convenient. Not having to deal with keys anymore is what gets me. The fingerprint feature workswell, and my son actually enjoys using it. So far, it's great and does exactly what we need it to do.

Great service from beginning to end. They worked with me to find a solution to make the slim lock work with a Fleetwood multi point lock system door and guided me through install. Very friendly and understanding. A good product that looks speak and works well.