The Connected Shop

I had ordered a slim lock but failed to request the mortise. After discovering this, I requested support on the weekend. I did not expect to get any contact for days. To my surprise, I was contacted the next day by Scott and he took the time to listen to my issue. He asked me questions and asked for pictures of the existing lock. Within a day, he and the team came up with a solution for me.
He was very professional and I do appreciate his concern and speedy reply.

The Connection Shop is Awesome! We purchased a slim keyless entry door lock.
From the moment I purchased to the final day of installation. I was in contact with representative Nicolas. He is great! Knowledgeable and friendly! Returning all my phone calls and answering all my questions! Connecting me with locksmiths for my area. Also keeping in touch with them ensuring installation was complete.
At first I received wrong lock color
Nicolas was right on it! Help me every step of the way! Return was easy and I had no worries. Nicolas is definitely an asset to the company.Would definitely purchase from them again!
I can’t say enough about Nicolas and The Connection Shop

Camilio Ferro was exceptional throughout the process. When purchasing a $700 lock, that goes on an $8,000 door that required slight modifications to the door and that operate not only the deadbolt that moves horizontally but two vertical deadbolts, I was extremely apprehensive. Not only did Camilio take the time to thoroughly review my options and confirm that I was ordering the right lock, he called back after installation to make sure that everything had gone well. This is the customer service we all hope for and really receive.

As far as the walk itself, if you are looking for a Pella door lock that truly operates the mechanism as it should, this is the one! The fingerprint sensor takes only a minute to set up for any user and the best part is the door unlocks in less than a second with the natural grasp and thumb touch. The fact that we no longer have to separately spin a lock from the inside because this smart lock automatically engages the lock from the outside is both convenient and an incredible safety feature that could save my family in case of a fire.

Bravo to the connected lock team for putting this exceptional product out there. I have been searching for over a year and finally found exactly what I wanted.

Dr. Robert N. Polselli, Jr.
Property Manager
The Realty Trust, LLC

Thank you to the team at the Connected Shop for ensuring that we were purchasing the correct product for our Pella door and walking the installer through the process! We are thrilled to have fingerprint access as well. The team at Connected Shop are thorough, patient and accessible during the install process and we much appreciate the quality of the service we received!

Wonderful customer service and super helpful. Pricing felt right too. Camilo is a rockstar there! I bought the slim smart lock for my Pella door - it works great!!

I had an outstanding experience with Connected Shop. Alex Henao provided exceptional customer service from start to finish—professional, knowledgeable, patient, and genuinely committed to helping me choose the right smart lock system for my new double front doors. He made the entire process easy, answered every question thoroughly, and even helped me take advantage of the Fourth of July discount. It's rare to find someone who makes you feel like you're their most important customer. I highly recommend Connected Shop and especially Alex Henao for anyone looking for quality products backed by first-class service.

Nicholas was extremely helpful and responsive in getting any issues resolved. Overall great product

Very fast solution to my issues!
Thank you!

Excellent service and support. Don't hesitate to work with The Connected Shop

so happy with the tech team great work to help me to set the lock system all good thank you very much

Customer support was amazing. Thank you Nicholas!

Moises at the Connected Shop consistently provides extraordinary support, from helping with difficult lock projects to actually remembering his phone customers two years later. I cannot thank him and his team enough for their expertise, patience, professionalism, and ongoing support. It is so reassuring to talk to a knowledgeable person instead of being directed by AI to manual or a webpage.
As for the smart door lock, itself – perfect on my sliding glass door. Very sturdy, easy to use, very secure, and backed by a one year warranty (you can add two more years, as well).
Just turned out I didn't have the problem I thought I had, but Moises and his tech team were on it in five minutes.
On a scale of 1 to 10 stars, this team gets an 11.

Had a great experience with the connected shop. Nicholas is very helpful and always available.

I own a company specializing in door and window services and hardware installation; we have already installed several electronic locks, and they work perfectly, just as described. The quality of service has been exceptional, and I have an excellent representative, Dimitri.

As the owner of a custom technology integration company, I have high expectations when it comes to smart home products and support. I purchased my lock through Connected Shop and was extremely pleased with both the product and the installation assistance they provided. Everything worked as advertised, and their support team was excellent. I would confidently recommend Connected Shop to anyone looking for a smart lock solution.