• ¿Son compatibles las cerraduras inteligentes de The Connected Shop con las puertas Pella?
  

aquí está la respuesta

• ¿Cómo puedo determinar si mi modelo específico de puerta Pella es compatible con las cerraduras inteligentes para puertas de The Connected Shop?
  
• ¿Necesito algún adaptador o modificación especial para instalar una cerradura inteligente en una puerta Pella?

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Troubleshooting and Assistance

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Depende del creador y del producto. Todas las opciones se describen en la página del producto, así que busca opciones de personalización allí.

• My smart door lock isn’t working properly on my Andersen door. What should I check first?

Check battery levels, app connectivity, and ensure proper installation. Reset the lock if needed.

• Why is my Andersen sliding door smart door lock not engaging?

Smart door locks that are not engaging primary reasons are alignment issues so make sure to check proper alignment, check for obstructions, and adjust the installation if necessary. If all basic troubleshooting does not resolved the issue, please send an email to our tech@theconnectedshop.com for technical support assistance.

• Where can I get professional support for smart door locks on Andersen doors?

For installation assistance, our team provide professional locksmiths that can assist in different state. You only need to submit the Locksmith Installation Request and we will handle the rest of the process.

Puede ponerse en contacto con nosotros a través de nuestra página de contacto. Estaremos encantados de atenderle.

• What is the correct lock orientation for the Hoppe HLS9000 series?

The Hoppe HLS9000 series follows our standard smart door lock orientation, where the latch is positioned above the deadbolt. This makes it compatible with our smart door locks without extensive modifications.

• Do I need to modify my Hoppe door to install your smart door lock?

Our smart door lock are compatible with Hoppe HLS9000 series hence it will only require modifications. Including creating a cut hole to accommodate the screw and other peripherals of the lock.

• Can I install a smart door lock on a Hoppe door myself, or should I hire a professional?

Best recommendation is to work with a professional locksmith, this is to prevent possible damages your door will incur because of inexperience handling. Also since Hoppe is a multipoint door, careful installation practice should be observed.

• What should I do if my smart door lock is not functioning properly on a Hoppe door?

If the smart door lock is not functioning properly, check that the clutch direction is set correctly, verify battery installation, and ensure the deadbolt extends and retracts smoothly. If issues persist, send an email to our tech@theconnectedshop.com for further assistance.

• What happens if I installed the smart door lock by myself and it doesn't work?

If your smart door lock isn’t working after self-installation, try to check and ensure all components are correctly installed and screws are secure but not overtightened. Also perform a factory reset and reprogram it if needed. If all basic steps are made, contact our Tech support for troubleshooting for further assistance.

• I have a Marvin door. Will a smart door lock work with it?

Yes, our smart door locks are compatible with Marvin Elevate and Essential series doors. However, Marvin Ultimate series doors are not compatible due to their reversed lock orientation. Read the article here.

• I heard that not all Marvin doors are compatible with smart door locks. How do I know if mine is?

To determine compatibility, check which Marvin series your door belongs to. If you have an Elevate or Essential series door, our smart door locks will fit with minimal modifications. If you have an Ultimate series door, the reverse lock orientation may prevent proper installation.

• I own a Marvin Elevate series door. Do I need any special modifications to install a smart lock?

Marvin Elevate series doors typically do not require major modifications for smart lock installation. However, you should verify borehole size, spacing, and ensure that the lock orientation follows the standard layout (latch above, deadbolt below). Check our success install here.

• The lock on my Marvin door has a different orientation than what I see on most smart locks. What should I do?

Marvin doors can have different lock setups depending on the door model series. If your door follows our standard lock orientation (latch above, deadbolt below), our smart door locks should work without issues. If it follows a reverse orientation, installation may not be possible without extensive modifications.

• What happens if my smart lock doesn't line up properly with the existing lock setup on my Marvin door?

If your smart lock doesn't line up properly, check the alignment of the deadbolt and strike plate. You may need to slightly adjust the positioning, or in some cases, possible creation of new cut hole is required.

• Can I still use my regular key with a smart lock on a Marvin Elevate or Essential door?

No, the moment you installed a smart door lock you forego your existing key cylinder and have it replaced by the key cylinder that comes with the smart door lock. With our smart door lock models, all models have a key cylinder feature as backup entry access in case of emergency, battery failure or no connection.